Privacy Policy

Information We Collect

We collect personal information such as your name, email address, phone number, date of birth, and residential address during account registration and communication. For verification purposes, we may request ID documents, proof of address, payment method details (e.g., partial card numbers), and selfies with ID to comply with anti-money laundering regulations and age verification. We also gather usage data, including login activity, game preferences, and transaction history, as well as device information for security. All communications via chat, email, or phone are recorded to improve service quality.

How We Use Your Information

We use your information to create and manage your account, verify your identity, process deposits and withdrawals, and ensure you meet legal age requirements. It enables us to provide personalized gaming experiences, process promotions, and prevent fraud or self-exclusion requests. Your data helps us improve our services, analyze usage patterns, and comply with regulatory obligations like anti-money laundering checks. We retain data as necessary for account security and legal purposes.

Information Sharing

We do not sell your personal data to third parties. We may share information with trusted service providers for payment processing, verification, or technical support, bound by strict confidentiality. Disclosure occurs only when required by law, regulatory authorities, or to prevent illegal activities such as money laundering.

Data Security

We implement robust security measures, including 256-bit SSL encryption, secure servers, and firewalls to protect your data from unauthorized access. Access to personal information is restricted to authorized personnel only, with regular security audits and compliance with industry standards. Despite these protections, no online transmission is completely secure, so we advise using strong passwords and not sharing account details. We retain data only as long as necessary for legal and operational purposes.

Your Rights

Under GDPR and applicable laws, you have rights to access, rectify, erase, or restrict processing of your personal data, and to data portability. You can object to processing, withdraw consent, or request account deletion (subject to legal retention requirements). To exercise these rights, contact us; we respond within one month. For Polish residents, rights align with EU GDPR standards enforced by the Polish Personal Data Protection Office.

Cookies and Tracking

We use cookies and similar technologies for site functionality, analytics, personalization, and security. You can manage preferences via our cookie consent banner, compliant with GDPR. Third-party cookies from analytics providers help improve user experience without selling data.

Contact Us

For privacy concerns or to exercise your rights, contact our Data Protection Officer. We aim to respond promptly to all inquiries.

Email: [email protected]